Privacy Policy

Who We Are

Renovate Home Hub ("Renovate Home Hub", "we", "our" or "us") provides home design, renovation, safety and energy upgrade services. This Privacy Policy explains how we handle personal information collected through renovatehomehub.info (the "Website"), our newsletter and our communications with you.

We are committed to being transparent about what we collect and why. By using the Website or sharing information with us, you agree to the practices described in this policy.

Information You Share With Us

We collect the information you choose to provide, which may include:

• Name and contact details, including your email address and phone number.
• Project information, such as the services you need, details about your home, preferred timing and any photos or files you send.
• Newsletter sign-up details, including your name, email address and topic preferences.
• Messages and records of our conversations, emails and appointments.
• Optional feedback, such as survey responses, reviews or reasons for unsubscribing.

For your protection, please do not submit sensitive details such as bank account information or government identification numbers through our forms.

Information We Collect Automatically

When you visit the Website, certain data may be collected automatically, including:

• Browser type, device type, operating system and screen resolution.
• IP address and general geographic location.
• Pages visited, time on page, clicks and the referring website.
• Data from cookies and similar technologies.

How We Use Information

We use personal information to:

• Reply to your questions and schedule consultations.
• Prepare proposals and plan your renovation project.
• Deliver, manage and follow up on our services.
• Send newsletters and updates you've subscribed to.
• Improve the Website, our content and our customer experience.
• Detect and prevent spam, fraud and misuse.
• Comply with legal obligations and enforce our Terms & Conditions.

Cookies

We may use cookies that are necessary for the Website to function, cookies that remember your preferences and analytics cookies that help us understand how the Website is used. Third-party resources, such as web fonts, design libraries and embedded maps, may also set cookies or collect technical data according to their own privacy policies.

You can adjust your browser settings to refuse or delete cookies. Some Website features may not function properly without them.

Sharing of Information

We never sell your personal information. We may share information with:

• Service providers that host our Website, send emails and newsletters, provide analytics or help us manage appointments, under obligations to protect it.
• Subcontractors and installation partners working on your project, limited to what they need.
• Lenders or warranty providers, only when you request an introduction.
• Legal authorities where required by law or to protect rights, safety and property.
• A buyer or successor in the event of a merger, acquisition or sale of business assets.

Newsletter Emails

If you subscribe, we'll send renovation guides, design inspiration and occasional updates about our services. You can unsubscribe at any time using our unsubscribe page or the link at the bottom of each newsletter. We may still contact you about any active inquiry or project.

Retention

We keep personal information only as long as needed for the purposes described in this policy, including service delivery, warranty support, record keeping and legal compliance. Information that is no longer needed is securely deleted or anonymized.

Security Measures

We maintain reasonable administrative, technical and physical safeguards to protect personal information against unauthorized access, loss or misuse. Access is restricted to team members and partners who need it. Although we take security seriously, no website or online transmission can be guaranteed to be completely secure.

Your Rights and Choices

Depending on applicable laws, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate details.
• Request deletion of your personal information, subject to legal exceptions.
• Opt out of marketing emails.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling a request.

External Websites

Links on our Website may take you to third-party websites, including social media and map services. We are not responsible for their privacy practices or content, so please review their policies when you visit them.

Children

Our Website is intended for adults. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page. Continued use of the Website after updates means you accept the revised policy.

Contact Us

For privacy questions or requests, please reach out: